|General ordering information|
You may order online, by fax, or email; 24 hours a day, 7 days a week. If you prefer to speak with a sales representative, our business hours are 8:00 AM ~ 4:00 PM Pacific Time, Monday through Friday. In addition to the information presented here, we urge you to also read the Secure Online Ordering page before placing your first order with us.
Right of refusal
|Minimum order & payment options|
Minimum order (excluding shipping)
All of the products we sell are manufactured to high standards.
It is the purchasers responsibility to
determine the suitability of any item for it's intended use. Blue Lake
Products assumes no responsibility for the misuse, failure, or
inappropriate use of items ordered from us.
Prices are subject to
change without notice. We will meet a competitors advertised price for any
comparable item we sell if we have it in stock.
Written quotations are good for a specific number of days. Written quotations marked "special order" are not returnable or refundable.
If you reach a page on our website via a search service such as Google, please click "refresh" on your browser toolbar to make certain you are not looking at an archived or outdated page.
We reserve the right to charge a non-refundable deposit for special-order, special-build, and/or non-stock items.
Advertised sale prices are good for specified dates only.
A 10% restocking charge applies to unclaimed orders.
Inaccurate prices published in error will not be honored.
shipped to addresses in the U.S. are delivered
via UPS Ground service ONLY unless you specify otherwise. UPS Ground is the default shipping method for
all online orders.
|Shortages & returns|
In the event you
find a discrepancy between your packing list and/or invoice and the actual items
received, you should notify us immediately.
New, unused items may be returned within 30 days for 75% credit or within 45 days for 50% credit. No item may be returned after 90 days. We do not pay for return shipping. Items on orders that are processed (credit card has been billed) but cancelled prior to shipping will be restocked for 75% credit. Special order items are not returnable or refundable. Items without OEM packaging are not returnable. Shipping charges are not refundable. Atrix abatement vacuum cleaners are not returnable for credit or refund once received and opened.
Special build, made-to-order items- all belting, o-rings, die-cut felt parts, etc, must be returned immediately (within 3 days of receipt) if found to be defective. We will issue credit or replace the items. No returns or allowances will be accepted after 3 days.
You must contact us for a Returned Materials Authorization number prior to returning any item. All returns MUST be made by United Parcel Service only. We will not accept returned goods shipped by U.S. Mail or any other carrier.
|If you order something we don't have in stock it will automatically be backordered and ship at the earliest possible date. Please contact us if you have any questions about the status of backordered items on your invoice. You will NEVER be billed for a backordered item that hasn't shipped yet.|
you receive a shipment with damaged contents you should notify the carrier
Be sure to save all packaging materials for inspection by the carrier's representative.
It is the purchasers responsibility to return defective goods under
warranty to the manufacturer for replacement or repair. Click
here for Atrix vacuum cleaner warranty information.
Special build, made-to-order items- all belting, o-rings, die-cut felt parts, etc, must be returned immediately (within 3 days of receipt) if found to be defective. See Shortages & returns above for information on how to return items to us.