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Blue Lake Products
Quality Products & Superior Customer Service since 1992

 
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General ordering information     

You may order online, by fax, or email, 24 hours a day. If you prefer to speak with a salesperson our business hours are 8:00 AM ~ 4:00 PM Pacific Time, Monday through Friday.

Online

Click the buttons to place items into your shopping cart.

Click the
symbol to see what's in your shopping cart or to checkout.

In addition to the information presented here, we urge you to also read the Secure Online Ordering page before placing your first order with us.


Telephone

Unlike some companies, we're never too busy to speak with you. It only takes a few minutes to place your order and we think you'll agree the time spent is well worth it. Not only will we take your order, we can answer any questions you have about prices, product specifications, shipping, etc.


Facsimile

You may fax orders to 949-786-3108 24 hours a day. Click here for a printable order form.


Email

Click here to send us an email message. Your order may be in the body of the message or sent as an attachment. Do not send credit card information by email.

 
Payment options     

Minimum order (excluding shipping) is $15.00. Minimum order (excluding shipping) for resale is $25.00. Minimum order for delivery to Canada is $50.00. For all other countries the minimum order is $100.00.

Credit card

We accept VISA, MasterCard, and American Express.
You must have a U.S. or Canadian billing address to pay by credit card.
An invoice and credit card receipt will be sent with your order.
Orders in excess of $1,000.00 paid for by credit card may be subject to a 2.00% transaction surcharge.



Credit terms

C
redit terms are NET-30 DAYS after approval. Click here for a credit application.
We extend credit terms to schools, government agencies, hospitals, and recognized companies without delay- just fax or email a written purchase order. The purchase order should include your telephone & fax numbers, bill-to and ship-to addresses, plus a contact name.

Credit term customers may also order online. Select Purchase Order as the payment type whether you intend to use one or not.

 Overdue accounts (60+ days) will be submitted to our collection agency.



Prepayment

You may prepay your order by personal check, business check, bank draft, or U.S. Postal money order.
Please call for instructions prior to mailing payment. You should also print and include a copy of our
order form with your payment.



COD

We ship UPS COD to domestic street addresses only.
Shipments sent via UPS COD must be paid for at the time of delivery with cash, money order, or certified check. Checks from recognized companies will also be accepted.
The current UPS COD fee is $9.00



Wire transfer

If your credit card billing address is located outside the United States or Canada your order must be paid in full by wire transfer before being released.
We will email you a proforma invoice and our banking information so that you may arrange payment with your financial institution.
The current wire transfer fee is $30.00

 
Pricing    

Prices are subject to change without notice. We will meet a competitors advertised price for any comparable item we sell if we have it in stock.

If you reach a page on our website via a search service such as Google, please click "refresh" on your browser toolbar to make certain you are not looking at an archived outdated page.

We reserve the right to charge a non-refundable deposit for special-order, special-build, and non-stock items.

Advertised sale prices are good for specified dates only.

A 10% restocking charge applies to unclaimed orders.

Inaccurate prices published in error will not be honored.

Shipping    

Orders shipped to addresses in the continental U.S. are delivered via UPS Ground service unless you specify otherwise. UPS Ground is the default shipping method for online orders.

We DO NOT ship via U.S. Mail unless-

Your ship-to address is in Alaska or Hawaii (PO boxes ok) or
Your ship-to address is an APO / FPO address. Note: there is a $20.00 handling fee for APO/FPO shipping and a $10.00 handling fee for orders shipped to Alaska and Hawaii by U.S. Mail.

(Note: If you're ordering online, there is no U.S. Mail option to select during checkout- just accept the default- UPS Ground, type the word "priority" or "mail" in the Ordering Instructions textbox, and we will ship your order via U.S. Priority Mail.

Minimum intrastate shipping charge is $6.00.

We can also ship by FedEx or DHL, prepaid or collect.

All orders are fully insured against loss or damage and
are FOB Irvine, California. Certain items may ship FOB origin.

Please inquire about international shipping options.

Shortages & returns    

In the event you find a discrepancy between your packing list and/or invoice and the actual items received, you should notify us immediately.

New, unused items may be returned for 75% credit. We do not pay for return shipping. Items on orders that are processed (credit card has been billed) but cancelled prior to shipping will be restocked for 75% credit. Special order items are not returnable or refundable. Items without OEM packaging are not returnable. Shipping charges are not refundable. Atrix abatement vacuum cleaners are not returnable for credit or refund once received and opened.

You must contact us for a Return Authorization Number prior to returning any item.

Backorders    
If you order something we don't have in stock it will automatically be backordered and ship at the earliest possible date. Please contact us if you have any questions about the status of backordered items on your invoice. You will NEVER be billed for a backordered item that doesn't ship.
Damaged goods      

If you receive a shipment with damaged contents you should notify the carrier immediately.

United Parcel Service:  800-742-5877
FedEx:  800-463-3339
DHL:  800-225-5345
U.S. Postal Service:  800-275-8777

Be sure to s
ave all packaging materials for inspection by the carrier's representative.

 
Defective goods      

It is the purchasers responsibility to return defective goods under warranty to the manufacturer for replacement or repair. Click here for Atrix vacuum cleaner warranty information.

 
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Blue Lake Products
P.O. Box 16355
Irvine, CA  92623-6355 U.S.A.


949-786-0108 customer service
800-257-3477 sales / order
949-786-3108 24 hr fax

email: send / opt-in

Business Hours:  Monday ~ Friday, 8:00 AM ~ 4:00 PM Pacific Time

We accept

Copyright 1997 ~ 2008

   

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