Click to return homeBlue Lake Products
 Quality Products & Superior Customer Service since 1992

 

  
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  General ordering information  
 

You may order online, by fax, or email; 24 hours a day, 7 days a week. If you prefer to speak with a sales representative, our business hours are 8:00 AM ~ 4:00 PM Pacific Time, Monday through Friday. In addition to the information presented here, we urge you to also read the Secure Online Ordering page before placing your first order with us.

Online
Click the or buttons to place items into your shopping cart
Click the symbol to see what's in your shopping cart or proceed to checkout

Telephone
Unlike some companies, we're never too busy to speak with you. It only takes a few minutes to call and place your order and we think you'll agree the time spent is well worth it. Not only will we cheerfully take your order, we can answer any questions you have about prices, product specifications, shipping, etc.

Facsimile
You may fax orders to 949-786-3108 24 hours a day. Click here for a printable order form.

Email
Click here to send us an email message. Your order may be in the body of the message or sent as an attachment. Do not send credit card information by email.

Right of refusal
We reserve the right to refuse to accept or process any order we believe to be fraudulent.

 
  Minimum order & payment options  
 

Minimum order (excluding shipping)
Online:  No minimum order
Telephone:  $15.00
Resale:  $25.00
Export:  $100.00

Credit card
We accept VISA, MasterCard, and American Express for online ordering. We also accept Discover, JCB, and Union Pay for telephone orders.
You must have a U.S., Canadian, or select Asian or European billing address to pay by credit card.
All orders shipped to Africa, regardless of the credit card billing address, must be paid for in advance by wire transfer.
An invoice and credit card receipt will be sent with your order.
Orders in excess of $1,000.00 paid for by credit card may be subject to a 2.00% transaction surcharge.

Credit terms
Credit terms are NET-20 DAYS or NET-30 DAYS after approval. Click here for a credit application.

We extend credit terms to schools, government agencies, hospitals, and recognized companies without delay- just fax or email a written purchase order. Purchase orders MUST include a voice telephone number, bill-to and ship-to addresses, and a contact name.
Credit term customers may also order online. Select Purchase Order as the payment type whether you intend to use one or not.
E billing

 Overdue accounts (60+ days) will be submitted to our collection agency.

Prepayment
You may prepay your order by personal check, business check, bank draft, or USPS money order.
Please call for instructions prior to mailing payment.

COD
We ship UPS COD to domestic street addresses only.
Shipments sent via UPS COD must be paid for at the time of delivery with cash, money order, or certified check. Checks from recognized companies will also be accepted.
The UPS COD fee is $11.00

Wire transfer
If your credit card billing address is located outside the United States, Canada, or select Asian and European countries, your order must be paid for in full by wire transfer prior to being released. Contact us by email for details.

We will email you a proforma invoice and our banking information so that you may arrange payment with your financial institution.
Wire transfer fee is $75.00

Sales tax
Orders shipped to a California address (other than Orange County) will be taxed at the current rate of 7.25%. Orders shipped to an Orange County address will be taxed at the current special district rate of 7.75%. We do not collect excess sales tax for any other California special districts.

  
  Products  
 

All of the products we sell are manufactured to high standards. It is the purchasers responsibility to determine the suitability of any item for it's intended use. Blue Lake Products assumes no responsibility for the misuse, failure, or inappropriate use of items ordered from us.

Instruments, swabs, and vials are non-sterile.

Non-stock items fabricated to your specifications (verbal, written, print, etc) are non-cancelable, non-refundable, and non-returnable.

  
  Pricing  
  Prices are subject to change without notice. We will meet a competitors advertised price for any comparable item we sell if we have it in stock.
Written quotations are good for a specific number of days. Written quotations marked "special order" are not returnable or refundable.
If you reach a page on our website via a search service such as Google, please click "refresh" on your browser toolbar to make certain you are not looking at an archived or outdated page.
We reserve the right to charge a non-refundable deposit for special-order, special-build, and/or non-stock items.
Advertised sale prices are good for specified dates only.
A 10% restocking charge applies to unclaimed orders.
Inaccurate prices published in error will not be honored.		  
  Shipping  
 

Orders shipped to addresses in the U.S. are delivered via UPS Ground service ONLY unless you specify otherwise. UPS Ground is the default shipping method for all online orders.
We DO NOT ship via USPS unless your ship-to address is an APO / FPO address or is in Alaska or Hawaii.
Note: If you're ordering online, there is no USPS option to select during checkout- just accept the default- UPS Ground, type the word "priority" or "mail" in the Ordering Instructions textbox, and we will ship your order via USPS Priority mail.

Minimum intrastate UPS shipping charge is $8.00. Minimum interstate UPS shipping charge is $9.00

We can also ship by FedEx, prepaid or collect.
Orders shipped collect or 3rd party billing are subject to a $3.00 or *$5.00 handling fee. Failure to provide us with a valid account number and/or billing information will result in a chargeback. You will be charged/invoiced for the full amount (shipping + chargeback) plus a $10.00 fee.
Orders are fully insured against loss or damage and are FOB Irvine, California. Certain items may ship FOB origin.
You are responsible for providing an accurate ship-to address. If an address correction is made by the carrier, you will be charged/invoiced for the full amount of the address correction.
Please inquire about international shipping options.
*FedEx Ground only, per carton

  
  Shortages & returns  
  In the event you find a discrepancy between your packing list and/or invoice and the actual items received, you should notify us immediately.
New, unused items may be returned within 30 days for 75% credit or within 45 days for 50% credit. No item may be returned after 90 days. We do not pay for return shipping. Items on orders that are processed (credit card has been billed) but cancelled prior to shipping will be restocked for 75% credit. Special order items are not returnable or refundable. Items without OEM packaging are not returnable. Shipping charges are not refundable. Atrix abatement vacuum cleaners are not returnable for credit or refund once received and opened.
Special build, made-to-order items- all belting, o-rings, die-cut felt parts, etc, must be returned immediately (within 3 days of receipt) if found to be defective. We will issue credit or replace the items. No returns or allowances will be accepted after 3 days.
You must contact us for a Returned Materials Authorization number prior to returning any item. All returns MUST be made by United Parcel Service only. We will not accept returned goods shipped by U.S. Mail or any other carrier.		  
  Backorders  
  If you order something we don't have in stock it will automatically be backordered and ship at the earliest possible date. Please contact us if you have any questions about the status of backordered items on your invoice. You will NEVER be billed for a backordered item that hasn't shipped yet.  
  Damaged goods  
  If you receive a shipment with damaged contents you should notify the carrier immediately.
UPS  800-742-5877
FedEx  800-463-3339
DHL  800-225-5345
USPS  800-275-8777
Be sure to save all packaging materials for inspection by the carrier's representative.		  
  Defective goods  
  It is the purchasers responsibility to return defective goods under warranty to the manufacturer for replacement or repair. Click here for Atrix vacuum cleaner warranty information.
Special build, made-to-order items- all belting, o-rings, die-cut felt parts, etc, must be returned immediately (within 3 days of receipt) if found to be defective. See Shortages & returns above for information on how to return items to us.		  
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Click to return homeBlue Lake Products
 PO Box 16355
 Irvine, CA  92623-6355USA

949-786-0108questions? / customer service
800-257-3477sales / order
949-786-310824 hr fax

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 Business Hours:Monday ~ Friday, 8:00 AM ~ 4:00 PM Pacific Time
Copyright 1997 ~ 2013